When a global leader chooses you as their engineering partner

The Challenge

Not every supplier relationship is built on equal terms. When a company the size of Thermo Fisher Scientific selects an engineering partner for a product line, the bar is set differently. The equipment will carry a trusted global brand. It will be sold to Thermo Fisher's own customers. If it underperforms, or if the partnership behind it proves difficult to sustain, the consequences extend well beyond a single project.

The decision to work with Kbiosystems as an OEM partner for the ALPS3000 and ALPS5000 systems was not taken lightly. What Dave Hunter, Product Manager at Thermo Fisher Scientific, describes is a relationship that has earned its place at that level through consistent, demonstrable performance.

"The equipment consistently delivers strong performance and reliability while strengthening our product offering for our customers," he says. That last phrase carries weight. Kbiosystems is not just meeting a specification. Their engineering quality is actively making Thermo Fisher's offer to their own customers stronger. For a trusted lab automation supplier, that is the clearest possible measure of success.

The Kbiosystems Moment

"Working with an OEM partner like Thermo Fisher is something the whole team takes seriously," says Russell, Designer Engineer at Kbiosystems. "When a company of that scale integrates your hardware into their product line, you understand that their reputation is connected to your work. That responsibility sharpens everything."

He talks about what makes the relationship function practically, day to day. "Our design and engineering teams are under the same roof, working on the same problems at the same time. So, when a question comes in from a partner like Thermo Fisher, whether it is about performance, about an adaptation, or about a new product they are considering, we can respond quickly and with real technical depth. There is no queue. There is no referral chain. The person they reach is the person who can actually help."

That combination of build quality and accessible expertise is precisely what Dave Hunter identifies as the differentiator. "What truly sets Kbiosystems apart is the combination of high build quality and outstanding support. Their team is responsive, knowledgeable, and proactive, making collaboration efficient and straightforward."

For an OEM partnership to grow, both of those things must be consistently true. The hardware has to perform in the field. And the team behind it must be reachable, technically capable, and genuinely invested in the partner's success.

Why It Matters

"We've had a very positive experience working with Kbiosystems as an OEM partner for the ALPS3000 and ALPS5000 systems. Based on our experience, we are keen to continue expanding our partnership with Kbiosystems, including the introduction of additional products. We highly value our partnership with Kbiosystems and would confidently recommend both their equipment and their team."

- Dave Hunter, Product Manager, Thermo Fisher Scientific

The decision to expand a partnership is one of the most honest signals in business. It means that what was promised was delivered, that the relationship proved easier to sustain than expected, and that confidence has grown rather than eroded over time.

For Kbiosystems, being chosen as a lab automation engineering partner by a company that could work with almost anyone in the industry is a statement about what they have built. Not just the hardware, but the structure, the culture, and the people that make a relationship like this one not just possible, but something both sides are keen to grow.