Finding a lab automation partner, not just a supplier

The Challenge

There is a particular kind of trust that only builds over time. Not the trust that comes from a good first impression or a smooth sales process, but the kind that accumulates through repeated experience. Delivery after delivery. Requirement after requirement. A team that consistently does what it said it would do.

For Liam O'Neill, CTO and Founder of Theradep Technologies Inc., that trust has been earned across years of working with Kbiosystems. Theradep is a growing company, and growth places a specific kind of pressure on the suppliers you depend on. Requirements evolve. Throughput increases. What worked at one scale needs to adapt at the next.

The question that matters is whether the company you chose at the beginning can keep pace with you years later. For many labs, the answer eventually becomes no. Systems arrive close to specification but not quite right. Timelines slip. The relationship that felt like a partnership turns out to have been a transaction.
That has not been Theradep's experience.

The Kbiosystems Moment

"Long-term relationships with clients are especially rewarding for me," says Russell, Design engineer at Kbiosystems. "It feels like we genuinely become part of their story. We celebrate their wins, and when challenges arise, we are already close enough to the operation to find solutions quickly."

He describes the way Kbiosystems is structured as central to why those relationships hold up over time. "A lot of companies have a wall between the people who design a solution and the people who actually build it. At Kbiosystems that wall doesn't exist. Our design and engineering teams work alongside each other, which means the thinking and the building happen in the same conversation. What gets planned is what gets built."

That closeness has a direct effect on what clients experience. When Theradep's requirements have evolved, as they have at each stage of the company's growth, the Kbiosystems team has been able to respond without the delays that come from internal referrals or disconnected departments. "When a client calls with a new requirement or a question about an adaptation, I can usually start working through it with them straight away," he says. "The knowledge is here. We don't have to go looking for it."

For a growing company navigating each new stage of scale, that kind of responsiveness is not a small thing.

Why It Matters

"We have been working with Kbiosystems for a number of years and have consistently found them to be a reliable and high-quality partner. Their systems are well engineered, delivering strong performance while supporting our continued growth. Each solution is tailored to our specific requirements and delivered professionally, on time, and to specification. The team at Kbiosystems is responsive and easy to work with, making the overall collaboration smooth and efficient."

- Liam O'Neill, CTO and Founder, Theradep Technologies Inc.

Over time, that responsiveness compounds into something genuinely rare in this industry. A supplier relationship that functions as a true long-term lab automation partnership. Not in the loose sense the word is used in marketing materials, but in the practical sense that the people you work with understand your operation, remember your history, and bring real engineering depth to every conversation.

For companies like Theradep, this is not an incidental benefit. It is what makes growth possible without the risk and friction of rebuilding supplier relationships from scratch at every new stage. The systems perform. The team is easy to reach. And when requirements change, as they always do, the answer is already in the room.